Delivery Info

Returns Information

For more information about our returns policy and our easy to use returns form, please click here.

Order Information

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.

Normal Delivery Times

All UK orders placed before 2pm Monday - Thursday, where 1-2 delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods, bank holidays, when we go into sale or when the office has been closed for a period of time, and especially on Mondays. Please note, some couriers may require an extra day to deliver to remote areas such as the Scottish Highlands.

Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

Unfortunately we are unable to offer a Saturday delivery. It's unlikely, but there may be occasions where our carriers will try and deliver on Saturdays, but this remains at the control of the courier.

European and international orders are shipped via various carriers and can take between 4-15 working days. There may be circumstances beyond control which may lead to delays. cannot be held responsible for any delays incurred by our carriers.

Delivery Costs:

UK & N.Ireland Standard - order over £20 - FREE (3-5 working days + 10 days for personalisation)
UK & N.Ireland Standard - order under £20 - £2.99 (3-5 working days + 10 days for personalisation) 
UK & N.Ireland Express - £4.99

Republic of Ireland (5-10 working days + 10 days for personalisation) Cost based on weight

Europe (5-10 working days + 10 days for personalisation) Cost based on weight and zone

Rest of World (5-10 working days + 10 days for personalisation) Cost based on weight and zone

Unfortunately due to licence, we cannot currently ship to the USA. 

*Please Note: For delivery on a Friday, orders must be placed before 10:00am on the Thursday. Orders placed after 10:00am on a Thursday will not be delivered until the following Monday.


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