Delivery Info

We are currently experiencing both high demand and reduced capacity due to Covid-19 workplace restrictions. Delivery currently takes up to 21 days from the date of your order. Our team are now working 7 days / week and extended hours to achieve this. We expect to be back on track again as soon as possible.

Returns Information

For more information about our returns policy and our easy to use returns form, please click here.

Order Information

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once your order confirmation has been confirmed.

Normal Delivery Times

UK orders

All orders placed before 2pm Monday - Thursday, where 1-2 delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods, bank holidays, when we go into sale or when the office has been closed for a period of time, and especially on Mondays. Please note, some couriers may require an extra day to deliver to remote areas such as the Scottish Highlands.

International Standard Delivery (EU and Rest of World Destinations)

Orders are usually delivered within 10-20 working days depending on your location but if it takes longer than this, please allow up to 25 working days from the date you receive a confirmation email confirming your order has left our warehouse.

Customs & Duty

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.

Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

Unfortunately, we are unable to offer a Saturday delivery. It's unlikely, but there may be occasions where our carriers will try and deliver on Saturdays, but this remains at the control of the courier.

Delivery Costs:

UK Standard - FREE on orders £35+ or £3.99 if under £35. Up to 21 days temporarily due to high demand + 10 days for personalisation

UK Express Temporarily Unavailable - £4.99 (1-2 working days + 10 days for personalisation) 

DPD pick up location - FREE on orders £35+ or £3.99 if under £35.- up to 21 days temporarily due to high demand + 10 days for personalisation

Europe (10-20 working days) Cost based on weight and zone

Rest Of World (10-20 working days) Cost based on weight and zone

 

*Unfortunately due to licence, we cannot currently ship to the USA.

*Please Note: Some deliveries may require an extra day to reach remote areas such as the Scottish Highlands.

 

The contract between you and Umbro will be concluded in English and subject to the laws of England and the jurisdiction of the English courts. The contract will complete and title in the Product(s) of your Order (and so risk of loss or damage to such) will pass to you on the later of: a) the date on which we receive payment in full for the Product(s); or b) the date and time of collection of it from a 'Click & Collect' collection point or delivery by us to your nominated address